Flora House Nursery Return / Refund Policy
At Flora House Nursery, we strive to deliver healthy and high-quality plants to our customers. Since plants are natural and delicate products, our return and refund policy is designed to ensure fairness while maintaining plant quality.
1. Non-Returnable Items
Due to the live nature of plants, we generally **do not accept returns or exchanges once the plant has been delivered**. Plants are sensitive to handling and environmental changes, so we cannot restock or resell returned plants.
2. Eligibility for Refund or Replacement
You may be eligible for a **replacement or refund** if:
- Damaged Plant: The plant arrives severely damaged during shipping.
- Incorrect Product: The plant you receive is different from the one you ordered.
- Missing Item: Any item from your order is missing in the package.
3. How to Request a Refund or Replacement
- Contact Us: Please contact our support team within 48 hours of receiving your order.
- Provide Proof: Share your order number along with clear photos of the damaged or incorrect plant.
- Review Process: Our team will review your request and if approved, we will arrange a replacement or issue a refund to your original payment method.
4. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If you need to cancel your order, please contact us immediately after placing it.
